Authors and Books

I have questions about an author/​how do I contact an author?

For security reasons, Hendrickson Publishers doesn’t release residential or e‑mail information. You may, however, forward your author messages to:​[Author Name]​c/o Author Relations Coordinator​Tyndale House Publishers​351 Executive Dr.Carol Stream, IL 60188

How do I submit a manuscript?

Thank you for your interest in publishing with us! Hendrickson Publishers is committed to the publication of outstanding books for Christians, the church, and the academy, and we are honored by the many writers who approach us with their book ideas. At this time, however, we cannot accept unsolicited manuscripts or book proposals except through one of the two following avenues:

• Materials sent to our editorial staff through a professional literary agent will be considered.
• Our staff would be happy to discuss book ideas at the various conferences we attend throughout the year.

Please do not submit manuscripts, including electronic files, for consideration as we will not be able to review or return them. Thank you for respecting our policy.

Where can I find an out‑of‑print book

Hendrickson Publishers does not keep out‑of‑print books. Once a book reaches out‑of‑print status, it is removed from our database and the books are donated to charities, mission groups, etc. A good resource to help you find an out‑of‑print book is www.bibliofind.com.

Click here to use our store locator.

Defects/Errors

I found a typographical/printing error. Who should I contact?

Please contact our customer service department at (855) 277‑9400 or use the form on the contact page.

Who should I contact about defective products?

Please contact our customer service department for assistance in replacing defective products by sending us an inquiry.

Donations

May I obtain donations from Hendrickson Publishers?

Hendrickson Publishers receives hundreds of requests for donation of free product. Instead of responding to individual requests, we have chosen to channel excess product to a few select organizations and ministries. We ask that you seek local support or local community help. Here are some other source suggestions that may be able to help:

• Your local bookstore will often give you a discount on certain products when used for a specific ministry effort.
• You may find a local non-profit organization that has an established ministry account with Tyndale that you could work through.

We pray that your efforts will find support from people in your community.

Employment

Is Hendrickson Publishers Hiring?

Hendrickson Publishers has a complete listing of all the open positions; to see this list click here.

Permissions

How do I obtain permissions to quote from your materials?

Please click here to learn more about our permission guidelines.

Purchasing/Special Orders

How fast can you ship my order?

Most orders ship via economy shipping. With economy shipping, orders are typically shipped within 2-3 business days, although expect longer processing times during holiday seasons. Orders usually ship via United States Postal Service and arrive 7-10 business days after shipment. Shipping outside the continental US may take longer. Preorder and backorder items will begin processing and ship when they become available. Faster shipping options may be available for selection during checkout, depending on items purchased.

How much will I pay for shipping and handling?

For US States & territories, shipping and handling costs on all web orders begin at $6.00 and increase by weight. Faster shipping options may be available for additional charges, depending on items purchased. Orders over $50 net (excluding digital items) will receive free shipping via USPS Media Mail.

How may I get products sent to someone in prison?

There are a number of different restrictions on sending books to prisoners. It is best to do the following:

• Order and send directly from the publisher unless you are certain the prison allows otherwise.
• Only send paperback copies. Hardcover books are almost always refused.
• Send no more than 2 books per box/carton. Larger quantities are almost always refused.
• Send via US Postal Service by selecting our default economy shipping option.
• Be sure the prisoner alerts the prison to the package ahead of time. If the prison is not expecting a package, it is often refused.

Where can I buy a book or Bible in a foreign language?

Hendrickson Publishers stocks products in English and Spanish. Books in foreign languages should normally be purchased from Christian bookstores in that country.

If you would like to order 200 or more copies of a single title (in one language), please send us an inquiry at csresponse@tyndale.com and we will do our best to connect you with one of our international publishing partners.

Can I place an order on this site from outside of the continental United States?

We currently send online orders to all 50 US States, APO Boxes, Puerto Rico and the US Virgin Islands.

We do ship international business orders all over the world. If you are a business located outside of the United States, please contact our international department at international@tyndale.com. If you are interested in Spanish language products, please contact espanol@tyndale.com.

What should I do if I need to return a product?

Please contact Customer Service department regarding any issues with your order. You may contact us at csresponse@tyndale.com or by calling direct (855) 277‑9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.

Returns must be received within 30 days of the date the original order shipped. Shipping costs are not refunded except in cases where we made the shipping error. Return shipping cost is also the responsibility of the customer.

Returns are processed within 5‑7 business days of the package receipt at our Fulfillment Center and funds will be reimbursed according to the original payment. Please retain your return tracking information for reference until the return has been credited.

Product returns may be sent to (please include your original packing list):

Tyndale House Publishers​351 Executive Drive​Carol Stream, IL 60188​Attn:  Returns

What forms of payment do you accept on your website?

We accept Visa, Mastercard, Discover, and American Express cards issued from US-based banks.

Bulk Discounts

Bulk Discounts are available as follows through hendricksonpublishers.com:

• 10 ‑ 49 units* = 10% discount​
• 50 ‑ 99 units* = 20% discount​
• 100+ units* = 30% discount

Bulk discounts do not apply to pamphlets, PowerPoints®, or wall charts.

*Bulk discounts apply to quantities of one title. Mixed title quantities do not qualify for bulk discounts.

Net orders over $50 will receive free freight.

Learn more about bulk discounts for churches.

Tax Exempt Orders

New Customers can apply for tax exempt status during sign-up by selecting the “I’m purchasing for a tax-exempt organization” button and filling in the fields and uploading a copy of their tax exempt documentation. Existing Customers will log-in to their account and within the My Account section select the “I’m purchasing for a tax-exempt organization” button and fill in the fields and upload their tax exempt documentation. Your first order will be tax exempt. You will receive notification of approval status for future orders. For any questions, please contact consumers@tyndale.com

How do I obtain a catalog/​quantity pricing information?

Please submit catalog and pricing inquiries by sending us an inquiry.

Can I return an e-book, audio book, streaming product or digital download for a refund?

No, these products are non-returnable and are not eligible for a refund.

Placing an Order

Can I place my order by phone, fax, or mail?

Absolutely! We understand some folks are still a little nervous about ordering online. With that in mind, we have made a variety of ordering options available to our customers. You can order any of the products you find online by phone, mail, or fax. We will be happy to process your order just as quickly as we'd process an online order.

What if I have an out-of-stock item in my order?

You can always see if an item is in stock on our product detail pages, in the availability section, listed below the item's price. For an item that has yet to be released or is not in stock, we will show an estimated date that the item will be back in stock. If you chose to order an item that is not currently in stock, we will ship all the items in your order that are available immediately and we will ship the backordered items as soon as they become available. Your credit card will not be charged for your backordered items until they leave our warehouse. We will not charge extra if parts of your order ship separately. In addition, if you decide that you do not want an item before it is shipped, you can cancel your order without being charged.

Please note: If UPS Ground, UPS 2nd Day Air, UPS Next Day Air, or Priority Mail Shipping was chosen on the original order, we reserve the right to ship backordered items by a downgraded shipping method.

How long does an item remain in my shopping cart?

If you are logged into your account when you add an item to your cart, we will keep those items in your shopping cart for future browsing every time you are logged into your account.

In addition, if "cookies" are enabled in the browser that you are accessing the site from, our servers will keep track of those items for up to six months or until you remove them from your cart, whether you are logged in or not.

Can I edit or cancel my order?

It may be possible to cancel an order immediately after it is placed. However, because we always try to process orders and ship them to you as quickly as possible it may not be possible to cancel your order.

Please contact Customer Service department regarding any issues with your order. You may contact us at csresponse@tyndale.com or by calling direct (855) 277‑9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.

If your order cannot be changed or canceled in time, you can always choose to return an item after receiving it.

Are prices guaranteed?

It's not uncommon for people to see a price on our site and say, "That's way too low. It can't possibly be correct!" 99.9% of the time they're looking at an example of one of our many rock bottom, hard-to-believe prices--sometimes as much as 90% off retail! However, it has happened that we have displayed a price that is incorrect. In these rare instances, we must reserve the right to not honor these mistakes as they are the computer equivalent of typographical errors. In the vast majority of cases, prices seen on our site are correct and trustworthy.

Upon what currency are your prices based?

All prices are charged in U.S. dollars.

Retailers/Media/General

How do I become a retailer?

Tyndale House Publishers is our distribution partner for all retailer orders. You may apply for a Tyndale retailer account by submitting an inquiry.

How do I obtain print media review copies?

You may request review copies by submitting an inquiry.

Who do I contact for broadcast publicity?

Radio and TV publicity questions should be submitted by sending us an inquiry.

Who do I contact for reference/​desk copies?

If you are an educator and wish to request a reference review copy, please submit an inquiry.

Do you sell or distribute our address info to any organizations?

We respect your privacy and do not intentionally sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Tyndale House, NavPress or Rose Publishing products and services or regarding special offers. You always have the opportunity to opt-out from our mailing lists.

Tyndale Partner Vendor Affiliate Details:

As an associate, Tyndale earns from qualifying purchases with the following stores; Amazon, Bookshop.org and ChristianBook.com.

Promo Codes

Am I able to use more than one promo code on a single order?

At this time, we don’t offer the ability to use more than one promo code on a single order.

Do promo codes work off the retail price or sale price?

We offer both! We offer promo codes that work off a retail price or sale price. Discount terms are provided with each promotion.

How long are promo codes good for?

Promo codes can range anywhere from one day to a month. Expiration dates are provided with each promotion.

I applied a promo code to my cart, but not all of the items in my cart received a discount.

Some promo codes apply a discount to the entire cart, while other promo codes apply only to certain titles available in specific promotions. Terms will be provided with each promotion.

Do promo codes apply to bulk orders and bulk discounts?

Promo codes apply on top of bulk discounts and bulk orders when terms allow. Terms will be provided with each promotion.

I have a question about a promo code.

We’re happy to help! Please contact Customer Service at 855-277-9400 (M-F 8am to 4:30pm CST) or csresponse@tyndale.com

Most Popular Download FAQs

My downloads say success, but I can't find them. Where did they go?

If you clicked the product link from confirmation page or through your previous orders, please check your default 'Downloads' folder or another location that you've chosen to save files to in the past.

In any case, you should be able to find these files on your computer by searching for the files by name. In Windows, this can be performed by using the search option on the "Start" button menu, located at the bottom left of your screen. On a Mac, click on the magnifying glass at the top right of your screen to search for your files.

I don't live in the United States.

Unfortunately, due to license agreements, you must purchase and download content from a location within the 50 United States. Downloads are not available to people living at military addresses, commonwealths, protectorates, or possessions of the United States.

Other Download FAQs

What are the requirements for purchasing downloads?

1. You must set up an account to purchase and access your downloads.
2. Due to license restrictions, you must purchase and download content from a location within the 50 United States.
3. Your computer must be running either a Windows or Mac operating system.

How long does it take to download something to my computer?

PDF downloads should be immediate. Note: download times may differ based on your internet speed.

How do I check my history of past downloads?

You will need to log-in to your account. You can do this by clicking the “Login” option at the top left of the page. If you are already logged in simply click My Account at the top of the page. Once logged in, you can view previous orders under My Orders. Simply select the order number to access your order information. You can find digital purchases from hendrickonrose.com, hendricksonpublishers.com, navpress.com and tyndale.com across all sites.

Are downloads safe?

All downloads and download technology on our site is virus free and will not harm your computer.

Are downloads legal?

All downloads that you purchase from us are legal, provided that you adhere to our Terms and Conditions. All of our downloads have been licensed for sale to the general public for personal use. However, due to license restrictions, downloads may only be purchased from a computer located within the United States.

Can I send a download as a gift to someone?

Unfortunately, you cannot send a download as a gift.

Accounts

Can I still use my account from the old website?

You can still use your hendricksonrose.com account and should be able to see your purchases from that website. If you had an account from a prior website, that information is not longer available. If you have any questions about this, our customer service department would be happy to help you. Feel free to email csresponse@tyndale.com. We apologize for the inconvenience and greatly appreciate your support and patience in this exciting change! If you are looking for Rose Publishing products, please visit www.tyndale.com/rose-publishing.

Where are Rose Publishing Items?

As of October 2024, Rose Publishing products are no longer sold on Hendrickson website and have moved to Tyndale.com. Please visit www.tyndale.com/rose-publishing to find Rose Publishing items.

Living Reader Ebook/Audiobook Questions

What is the Living Reader app?

The Living Reader app is a free application for reading ebooks and listening to audiobooks purchased from HendricksonPublishers.com. Digital content purchased from HendricksonPublishers.com can only be consumed using this application, which is available in iOS and Android. Once customers purchase digital content from HendricksonPublishers.com, they can access it by downloading the Living Reader app and creating an account using the same email address as their Hendrickson Publishers purchase account.

I’ve made my purchase on your site, how do I get my book?

Thank you so much for your purchase. Visit your carrier’s preferred app store (App Store or Google Play) and search “Living Reader”. Download this app and login with your email to access your purchase.

Is Living Reader available anywhere other than an app on my phone?

Yes! You can access your purchase through your computer via the Living Reader app available through the Microsoft Store or by going to following link: https://living-reader.glassboxx.com/auth1.php

I have a question about my order.

If you have a question about the order you placed on our site that relates to confirmation of receipt or payment, please reach out to our customer service team. You may contact us at csresponse@tyndale.com or by calling direct (855) 277‑9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.

If you have a question about your download on the Living Reader App, please reach out to the Living Reader team at help@glassboxx.com

I accidentally ordered an ebook instead of the physical book.

Please reach out to our customer service team for next steps. You may contact us at csresponse@tyndale.com or by calling direct (855) 277‑9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.

I never received my verification email for logging into Living Reader.

Please check your Spam/Junk folder. This is a common place emails go. If you are still not finding the email, please reach out to help@glassboxx.com

I would like to purchase multiple copies of an ebook. Is that possible?

For further assistance, please email us at csresponse@tyndale.com. Please include the product and purpose of the purchase. A team member will then be in contact with you about next steps.

Can I return an e-book, audio book, streaming product or digital download for a refund?

No, these products are non-returnable and are not eligible for a refund.

How do I redeem a digital token?

We occasionally share digital tokens so you can redeem a free eBook or digital audio book for use in the Living Reader app. To redeem, visit the Redeem Digital Token page and enter your name, email address, and the digital token code you received. The token can only be redeemed once.

You will receive a confirmation email from Living Reader with redemption instructions. Check your spam folder if you don’t see it in your inbox. You will only be able to access this eBook through the Living Reader app.